Vending system and ID Card Services FAQ page

Please do not punch holes in, or use your ID for an ice scraper, door opener, or for any use other than their intended functions.  Doing so can damage the magnetic stripe.  Vending value on cards cannot be refunded unless the amount  can be verified.

How do I use the system?

Insert either a University ID or Vending Card into an add value teller machine. The teller will show you the current value on the card. Put a bill (one, five, ten, or twenty) in the bill acceptor. The teller will add the money to existing value and show you the new total. Then push the card return button.

Once you have added value to the card you simply insert the card into any of the vending machines which have a card reader and make your selection. The machine will subtract the required value from the card and return it.

Where can I add money to my card?

    Carnahan Social Science - 1st floor student lounge
    Kent Library - 2nd floor by Periodicals Desk (1  Teller, 1 Vending Card Vendor/Teller)
    Dempster Hall - main level student lounge area
    Scully Building - 3rd floor student lounge area
    Cheney Hall - 2nd floor by information desk
    Myers Hall - 3rd floor by information desk
    Dearmont Hall - by the information desk
    Towers Complex - by the information desk (Vending Card Vendor/Teller)
 

What should I do if my card shows an error?
Look at the value on the card (if it shows) then bring the card to the ID Card Services office located in the University Center third floor.  The ID Card office hours are Monday through Friday from 8:00a.m. to 7:00 p.m.  The error will be corrected and you may begin using the system again immediately.

Who should I contact if a vending machine does not work properly?
To report the malfunction of a vending machine, contact the Office of Residence Life by phone at (573)651-2274 or contact   Bruce Hanebrink. Please, have the vending machine number and its location.

What can I use my ID to purchase?
You can use the Vending Stripe to buy soft drinks, snacks, and coffee as well as photocopies, and laundry services.

Is there an alternative to using my ID card for vending?

You can purchase an inexpensive replacement vending card that functions only in the vending system if you do not wish to use your ID in the vending machines.  They are available from card dispensing tellers in Kent Library and at Towers Complex.

Why are there two magnetic stripes on my ID?
The Vending Services use one stripe for cashless transactions in the various machines. The other stripe is used by the food service provider for storing meal plan information. The two stripes are not interchangeable, i.e., money paid to the food service company is not accessible in the vending machines.

Where do I go with questions about Meal Plans or Points?
Questions regarding Meal Plans or Points can be directed to Chartwells Dining Services, located on the 2nd floor of the University Center.  They may also be reached at (573) 651-2569.   

What if I find my old card after having a new one made? Can I use it? 

No. In order to insure the security of the meal and debit plans as well as the residence halls, only the most recent card issued is valid. Any previous cards are automatically invalidated on the system. If you have an old card, it should be cut up and thrown away.  Changes in Kent Library computer system prohibit the reactivation of any previous card!

 I hate my picture, can I have another one made? 

Retakes, once the card is printed, are not allowed unless the picture is unusable due to closed eyes or other similar problems.  If you really must have another ID picture made, a replacement can be obtained through the lost ID process, with it's normal replacement fee. 

How do I take care of my ID Card? 

Treat your card as you would cash or any other valuable possession. Protect the magnetic stripes, they can be erased by some devices such as inventory control pads (found at many cash registers) or other strong magnetic devices. Do not iron or otherwise expose the card to excessive heat. Do not punch holes in the card for use with key chains or necklaces. We also ask that you do not use any tape or stickers on the card; the tape can damage the card readers around campus.

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Updated 4/13/04